Privacy Policy 

In this Privacy Policy, 'us' 'we' or 'our' means Trotter App Pty Ltd (ACN 611 749 412) and our related 

bodies corporate. We are committed to respecting your privacy. Our Privacy Policy sets outs out how we 

collect, use, store and disclose your personal information.  

By providing personal information to us, you consent to our collection, use and disclosure of your 

personal information in accordance with this Privacy Policy and any other arrangements that apply 

between us. We may change our Privacy Policy from time to time by publishing changes to it on our 

website. We encourage you to check our website periodically to ensure that you are aware of our current 

Privacy Policy. 

Personal information includes information or an opinion about an individual that is reasonably identifiable. 

For example, this may include your name, age, gender, postcode and contact details. 

What personal information do we collect? 

We may collect the following types of personal information: 

● name; 

● mailing or street address; 

● email address; 

● telephone number and other contact details; 

● age or date of birth; 

● your device ID, device type, geo-location information, computer and connection information, 

statistics on page views, traffic to and from the sites, ad data, IP address and standard web log 

information; 

● any additional information relating to you that you provide to us directly through our website or 

app or indirectly through your use of our website or app or online presence or through other 

websites or accounts from which you permit us to collect information; 

● information you provide to us through customer surveys; or 

● any other personal information that may be required in order to facilitate your dealings with us.  

We may collect these types of personal information either directly from you, or from third parties. We may 

collect this information when you:  

● subscribe to our product through our website; 

● communicate with us through correspondence, chats, email, or when you share information with 

us from other social applications, services or websites; 

● interact with our sites, services, content and advertising; or 

● invest in our business or enquire as to a potential purchase in our business. 

Why do we collect, use and disclose personal information? 

We may collect, hold, use and disclose your personal information for the following purposes: 

● to operate, protect, improve and optimise our website, business and our users’ experience, such 

 

 

as to perform analytics, conduct research and for advertising and marketing; 

● to send you service, support and administrative messages, reminders, technical notices, updates, 

security alerts, and information requested by you; 

● to send you marketing and promotional messages and other information that may be of interest 

to you, including information sent by, or on behalf of, our business partners that we think you may 

find interesting; 

● to administer rewards, surveys, contests, or other promotional activities or events sponsored or 

managed by us or our business partners; and 

● to comply with our legal obligations, resolve any disputes that we may have with any of our users, 

and enforce our agreements with third parties. 

We may also disclose your personal information to a trusted third party who also holds other information 

about you. This third party may combine that information in order to enable it and us to develop 

anonymised consumer insights so that we can better understand your preferences and interests, 

personalise your experience and enhance the products and services that you receive.  

Do we use your personal information for direct marketing? 

We and/or our carefully selected business partners may send you direct marketing communications and 

information about our services and products. This may take the form of emails, SMS, mail or other forms 

of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving 

marketing materials from us by contacting us using the details set out below or by using the opt-out 

facilities provided (eg an unsubscribe link). 

To whom do we disclose your personal information? 

We may disclose personal information for the purposes described in this privacy policy to: 

● our employees and related bodies corporate; 

● third party suppliers and service providers (including providers for the operation of our websites 

and/or our business or in connection with providing our products and services to you); 

● professional advisers, dealers and agents; 

● our existing or potential agents, business partners or partners; 

● our sponsors or promoters of any competition that we conduct via our services; 

● anyone to whom our assets or businesses (or any part of them) are transferred; 

● specific third parties authorised by you to receive information held by us; and/or 

● other persons, including government agencies, regulatory bodies and law enforcement agencies, 

or as required, authorised or permitted by law. 

Using our website and cookies 

We may collect personal information about you when you use and access our website. 

While we do not use browsing information to identify you personally, we may record certain information 

about your use of our website, such as which pages you visit, the time and date of your visit and the 

internet protocol address assigned to your computer.  

 

 

We may also use 'cookies' or other similar tracking technologies on our website that help us track your 

website usage and remember your preferences. Cookies are small files that store information on your 

computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to 

recognise you across different websites, services, devices and/or browsing sessions. You can disable 

cookies through your internet browser but our websites may not work as intended for you if you do so. 

We may also use cookies to enable us to collect data that may include personal information. For 

example, where a cookie is linked to your account, it will be considered personal information under the 

Privacy Act. We will handle any personal information collected by cookies in the same way that we 

handle all other personal information as described in this Privacy Policy.  

Security 

We may hold your personal information in either electronic or hard copy form. We take reasonable steps 

to protect your personal information from misuse, interference and loss, as well as unauthorised access, 

modification or disclosure and we use a number of physical, administrative, personnel and technical 

measures to protect your personal information. However, we cannot guarantee the security of your 

personal information.  

Links 

Our website may contain links to websites operated by third parties. Those links are provided for 

convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are 

not responsible for the privacy practices of, or any content on, those linked websites, and have no control 

over or rights in those linked websites. The privacy policies that apply to those other websites may differ 

substantially from our Privacy Policy, so we encourage individuals to read them before using those 

websites. 

Accessing or correcting your personal information 

You can access the personal information we hold about you by contacting us using the contact us 

function. Sometimes, we may not be able to provide you with access to all of your personal information 

and, where this is the case, we will tell you why. We may also need to verify your identity when you 

request your personal information. 

If you think that any personal information we hold about you is inaccurate, please contact us and we will 

take reasonable steps to ensure that it is corrected. 

Making a complaint 

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have 

handled your personal information, you can contact us using the contact us function. Please include your 

name, email address and/or telephone number and clearly describe your complaint. We will acknowledge 

your complaint and respond to you regarding your complaint within a reasonable period of time. If you 

think that we have failed to resolve the complaint satisfactorily, we will provide you with information about 

the further steps you can take.  

Contact Us 

For further information about our Privacy Policy or practices, or to access or correct your personal 

information, or make a complaint, please contact us using the details set out below: 

Anurag Verma, Founder and CEO  

anurag@trotterapp.com 

 

Effective: 5 July 2016